BetterHelp vs Talkspace | A Balanced Review


Posted On 30.11.2020

Some of the main hurdles to quality care are access and pricing. In the recent past, however, people have started to turn to online platforms as they look for easy access to affordable mental health services. Telehealth platforms like BetterHelp and Talkspace have emerged as reliable sources of affordable therapy. While telehealth comes with many benefits, there has been a surge in the number of websites offering such services. This means that clients have several options to consider as they look for professionals that can offer therapy within the comfort of their homes. 

Although there are many websites offering online therapy, not all of them offer similar quality at impressive pricing. As a client, you want to make sure that you are getting the best possible deal as you order custom therapy online. To help you choose a credible telehealth service provider, we have created this article that contains critical information on two reputable companies — BetterHelp and Talkspace. The balanced comparison looks at such elements as pricing, signing up processes, ease of use, and client confidentiality. 

Comparison of Pricing 

When it comes to reviewing the services provided by telehealth services, pricing is one of the most important considerations. People tend to choose online therapy because they offer convenience as well as cost savings. So, if you are looking for a service that offers the cheaper option between BetterHelp and Talkspace, you should consider choosing Talkspace. By charging a flat rate of 49 dollars per week, Talkspace can be said to be relatively more affordable in terms o pricing. 

In a technical sense, BetterHelp does provide a membership plan that can come down to rates as low as 35 dollars per week. However, this only applies if one chooses the annual payment alternative that is paid in one lump sum. According to reviews from past clients, BetterHelp charges around $65 for every week billed on a monthly basis. When billed weekly, the price comes to $80 per week. The amazing thing with BetterHelp is that whatever plan you choose, there are unlimited text messages, video sessions, phone calls, and live chat options. 

Nature and Quality of Service Offered 

BetterHelp offers a simple and intuitive platform where therapists communicate with clients. The customer is allowed to choose a preferred mode of interacting with a care provider. Users can choose between video sessions, texts, live chat, or phone calls, according to their preferences and personal circumstances. All the plans provided by BetterHelp include unlimited phone sessions and instant messaging. Unlike BetterHelp, Talkspace only provides live sessions for clients with premium plans. Also, customers only get one or four live sessions for every month. 

Level of Commitment from Clients 

Compared to Talkspace, BetterHelp requires less commitment as the client is able to sign up for membership on a weekly basis. Talkspace, on the other hand, demands more long-term commitment, as the minimum billing period is one month. This means that, to access therapy, a client needs to subscribe for therapy for at least one month. 

Quality of Therapy Offered 

Talkspace and BetterHelp platforms both offer easy to use and standard systems for interacting with therapists. Customers are only required to submit requests then wait for response. In terms of quality, the service offered on both platforms is very impressive, since therapists have strict qualification requirements. Both BetterHelp and Talkspace have therapists with similar work experience. 

How to Choose Between Talkspace and BetterHelp 

While both platforms offer quality therapy, there are some differences that should help you to make a decision on a preferred provider. For instance, if you would like to commit to a monthly plan or you only want to use audio, video, or text and do not require frequent live or phone sessions, then consider Talkspace. However, if you don’t want to be bogged down with a long-term commitment and would prefer a weekly payment plan, or if you want unlimited live sessions and phone calls, then choose BetterHelp. The platform offers incredible flexibility in terms of payment. 

BetterHelp Key Processes 


So, what happens when a client chooses BetterHelp? Here is what you can expect when you subscribe to the service. 

You Undergo In-Depth Intake 

The signup process at BetterHelp is detailed. The client is asked to answer a set of questions including those relating to relationship status and emotional state. The objective of the signup process is to strive for comprehensiveness, with several questions to offer guidance. 

Get Linked to a Counselor 

Once you have filled the forms and answered the questions, you will be matched with a therapist according to your needs. There is an algorithm that links the client to a licensed therapist. Of course, if you feel that the assigned therapist is not an ideal fit, you can always ask to be matched with another. 

Benefit from 24/7 Access to a Live Chatroom 

After being matched to a therapist, the client can reach out to the professional at any time. There is a private messaging room to facilitate communication. 

Receive Responses Once a Day 

If you leave messages for the therapist, expect responses once a day from Monday through to Friday. If you want immediate responses, it is a good idea to schedule video, phone, or live chat sessions ahead of time. 

Talkspace Key Processes 


If you choose Talkspace, here is what you can expect. 

Speedy Signup 

There are relatively few questions when signing up. You can skip the process of answering questions and start viewing possible therapists. 

Get Matched with Several Options 

The algorithm used by Talkspace matches users to multiple licensed therapists, allowing the client to choose. 

Enjoy 24/7 Access to a Private Room 

Once the customer is matched to a therapist, he or she gets access to a private and secure room. This is where you send messages around the clock, either using audio, text, or video. 

Receive Responses During Business Hours 

Talkspace does not have unlimited live chat, meaning that responses are seldom instant. You will be expected to leave your messages and wait for responses from therapists. These come mostly during business hours. 

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