Text, audio messaging & video options
Multiple pricing plans
It's possible to switch therapists
Many licensed and qualified counselors
You can’t see their pricing options before you sign up
It’s not easy or even impossible to get a refund
They tell you the price of a weekly subscription and charge you monthly
Betterhelp.com is an online counseling company that has been in operation since 2013. Their mission is to offer affordable mental health support to those in dire need of the services. The company’s investment in providing convenient and readily accessible online therapeutic support has played a central role in marketing their services and popularity growth.
Due to the multiple activities they might have every day, many people might find it hard to commit themselves to in-person counseling. However, with online therapy, you only need a stable internet connection, phone, or laptop, and you are good to start. All in all, knowing a good platform that offers your mental health help services might come at a great advantage.
We research and analyze popular mental help service providers and provide unbiased reviews to help those in need of such services during their search and decision-making processes. Here’s our detailed review of the BetterHelp online counseling service to help you discover if the site is worth the investment.
Quick Site Review
Betterhelp claims they hire fully-licensed counselors, many people trust the site. Everyone looking for therapeutic help at BetterHelp is assured of getting support in many areas. Some of the common mental health issues that BetterHelp therapists will address include:
✓ Addiction disorder
✓ Relationship issues
Besides, the site offers several communication channels to help you choose the most convenient and suitable method according to your preference.
BetterHelp Advantages and Disadvantages
It is important to briefly look at the pros and cons of the services provided before checking the site’s pricing, performances, and sign up process.
Speaking about the advantages of this online therapy platform, we should mention that their website is user-friendly with easy navigation, and they offer multiple pricing plans. Betterhelp claims they give you access to more than 10,000 counselors. Clients can communicate with their therapists using text messaging and video options. There is an opportunity to change a therapist for free.
But there are also disadvantages. Clients can’t see their pricing options before they sign up. Many clients complained that at Betterhelp, they tell you the price of a weekly subscription and charge you monthly. Besides, it’s not easy or even impossible to get a refund.
Is BetterHelp Legitimate?
Yes. Over the years, there has been no evidence that BetterHelp is a scam. They really connect you with a licensed therapist who can provide you with support and guidance during message therapy and live video therapy sessions. You can communicate with them any time you want.
The company promises that after signing up, you’ll be assigned a counselor matching your preferences, objectives, and needs. Every therapist is well-trained and experienced enough to offer quality mental health services. However, the professionals might use varying techniques or take different approaches, but rest assured the means they take will be of the utmost benefit to you.
Besides, the experts hold Master’s degrees in relevant fields, and they continue taking additional courses that keep them up to date. Finally, it’s worth noting that the counselors go through a strict hiring process to ensure they have the required qualifications and licenses before working for BetterHelp.
The Process to Follow For First-Time Users
Here’s a brief look at the process of seeking help at BetterHelp. We hope this information will help you learn the essential steps to follow, as well as how to get matched with the right therapist for your issue.
✓ Complete a questionnaire – write about your issues, preferences, and requirements to get matched to the right counselor
✓ Create an individual account
✓ Tell them about your preferences in matters regarding the therapist. They can be age, gender, religion, or race preferences
✓ Get matched with a mental health professional
✓ Talk to a consultation counselor, pick a plan, and pay
The Accessible Plan and Pricing Choices
There are several subscription plans available to ensure you easily pick an option that you are completely comfortable with although you can’t get access to this information before you sign up. The cost of the sessions ranges from $65-90 weekly. The amount is, however, billed per month. Note that you will save a fortune if you pay for a year-long subscription since there are discounts available.
Betterhelp say they offer all first-time users a 7-day free trial to help them become familiar with the site settings and type of services offered, but they don’t provide any information on their website on how clients can get it. Besides, many BetterHelp clients complained that they were charged at once.
All in all, it’s worth noting that before starting the free trial, you will be required to input your card details. Once the period is over, you will be notified that your amount will be withdrawn to cater to the service’s cost. Should you change your mind and consider that you won’t continue using the services, you can cancel at any time.
Communication Options Available for You
As earlier noted, there are different communication options and several subscription plans to pick. However, the cost of these plans is slightly different, although the efficiency remains good.
Besides, all the available options are super easy to use:
✓ Unlimited messages
✓ Live chat
✓ Phone calls
✓ Video calls
Essential Aspects to Consider When Choosing an Online Counseling Platform
Getting support with mental issues from a licensed counselor can help you get the treatment you need perfectly. Here’s a list of the essential aspects to consider before choosing your ideal mental health services provider
✓ The quality of service
✓ Value for money
✓ Support service effectiveness
Online therapeutic services have gained popularity recently due to the procedures’ ease of use, high efficacy, and convenience. The affordability of the support and confidentiality offered when using the services also helps users get the professional support without fear of judgment or spending beyond their budget.
However, when choosing an online therapy platform, it is important to go through the site’s reviews to understand if the support offered is worth the investment you are about to make. In our objective BetterHelp review, you’ll find everything you need to know about BetterHelp online therapeutic services. We hope our review will help you make an informed decision and determine if the support offered here matches your quality demands and preferences.