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Talking to a licensed therapist when you’re struggling with mental health issues goes a long way. A mental health professional can help you to understand your problem better, teach you coping mechanisms, and provide a safe space to express yourself without the fear of being judged.
Luckily, you don’t have to limit yourself to the traditional therapists in your area. With online therapy, you can access a specialist from any part of the world right at the comfort of your home. One of the sites you’ll come across is PrestoExperts.
But is it worth the investment? Find out in this unbiased review.
What Is PrestoExperts, And Who Is It For?
Presto Experts is owned by LivePerson—a massive IT conglomerate located out of New York City. The platform was created to give customers access to experts in various fields, including, counseling.
The site offers access to experts in the following fields:
There are about 500 professional licensed counselors available in the online counseling category to help you through your issues over telephone, chat, or email.
What Does PrestoExperts Offer?
As an online therapy platform, Presto Experts offers users a chance to connect with licensed counselors and therapists in anonymous therapy sessions. Therapy sessions on this site are not time-limited. The client chooses how long they’d like to talk to a therapist.
This platform is an excellent option for anyone who doesn’t have the time to attend traditional therapy or someone who’s limited by a disability or physical distance. The therapists on the platform are licensed and trained.
The PrestoExperts online therapy category offers access to counselors who can address the following issues:
✓ Eating disorders
✓ Personality disorders
✓ Relationship issues
✓ Personal development
✓ Crisis counseling
✓ Parenting issues
✓ Religious issues
✓ Family issues
✓ Cultural issues
✓ Identity issues
✓ Sexual issues
Subscription Plans and Pricing
The reason most people prefer online therapy is that it’s way more affordable compared to traditional counseling. However, PrestoExperts doesn’t fall in the category of pocket-friendly online therapy platforms. Their sessions are charged per minute, but they cost way higher than other service providers in the industry.
While your time with a therapist isn’t limited, this benefit comes at a price. You may end up spending from $1 to $3 per minute for your sessions. If you prefer 60-minute sessions, this means you may spend up to $180 for an hour-long session. This price is roughly twice as much as you’d pay on other leading sites like Calmerry, BetterHelp, and TalkSpace.
This price difference comes in because PrestoExperts is a directory of experts. Therefore, the price varies from one expert to another depending on their area of expertise, experience, and rate.
Surprisingly, this isn’t a problem for PrestoExperts clients, according to reviews. Various clients have expressed their satisfaction with the quality of therapy service they get on the site. Customers love that their time isn’t limited, and they get exceptional support for each session. For this reason, the majority of people are willing to pay a premium price to access the services.
How Does PrestoExperts Work?
To access the PrestoExperts online therapy services, the first thing you’ll be required to do is to register. No payment is required for this step. You can either sign up anonymously or use your Facebook account to log in.
The site also provides the option of providing an email address and password. Only users above 18 years old are allowed to create an account and start therapy.
Once you’ve created your account, follow the steps below to connect with a counseling expert.
Sort Through the Expert List
There are several categories of experts on the platform. Use the filter feature to sort through the list and narrow down the type of expert you need. Once you’ve filtered the search, the list of experts will appear. Each expert’s availability will be shown next to their profile.
Go through each expert’s profile to find out their years of experience, areas of expertise, rate, qualifications, and other relevant details that will help you decide. Don’t forget to check their customer reviews.
PrestoExperts doesn’t edit or delete customers’ feedback. Therefore, you can rely on other users’ experience to make an informed decision.
Chat for Free
Presto Experts allows new users to chat with therapists for a few minutes free of charge so that they can decide if they’re ready to move to a paid session. Don’t skip this step because it gives you a feel of the type of therapist you’re getting. Therefore, you can decide if they meet your requirements.
Hire a Counselor
If you’re certain the therapist you’ve talked to is the best option for you, click on “hire expert.” When you do this, the timer will begin, and you can expect to be billed after the session. The same applies to telephone sessions.
However, email sessions are on a one-off price basis. Before the session begins, the counselor is required to provide a quote. You must approve it before the session begins.
Provide Feedback and Pay
After your session, PrestoExperts will require you to leave feedback about the session. Rate the counselor and provide a detailed review of what you liked and what you didn’t. This information goes a long way in helping the experts know which areas to improve on and helps other users choose experts. The final step is paying for your session as agreed in the quoted price.
At the moment, PrestoExperts doesn’t have an app. The only way to access the site is through a browser on your smartphone, tablet, or computer. The platform developers have gone above and beyond to ensure smooth navigation. Customers praise the site for being fast and never experiencing bugs.
The site also has a user-friendly interface. The categories are listed right at the top of the site, with a filtering tool that makes it easy to navigate. However, there’s too much information on each of their pages, which may be too much for first-time users.
Customer Support Service
PrestoExperts uses a ticketing system for customer support access. If you’d like some assistance, head on to the service center and get a ticket. One of the customer support agents will get in touch with you and address your issue. The site claims to have a 24/7 support team. Therefore, you can expect immediate help no matter when you reach out to them.
Besides, the platform has plenty of information on frequently asked questions and common issues. If you go through the site, you may get answers to your questions without the need to get in line to chat with an agent.
PrestoExperts therapy services don’t include a refund policy.
Presto Experts is an online directory of experts that gives you access to reliable online therapy services provided by licensed counselors. They give you a chance to explore expert’s profiles and rates before starting, and you get a free trial before moving to paid versions.
What’s more, the experts treat various issues, so there’s a high chance you’ll get an expert that meshes well with your needs.
The main disadvantage of this site is that the cost of the therapy services is quite high compared to other online therapy platforms.